Supporting safer, smarter, more efficient operations -- 24 hours a day, 365 days a year
Tyco Integrated Security's state-of-the-art Customer Care Centers provide one of the most powerful, reliable security monitoring networks available to support your business. This real-time support and monitoring network provides advanced, fully-redundant 24/7/365 monitoring for intrusion, life safety and fire detection systems -- as well as a menu of value-added support services that help businesses operate more efficiently, based on their exact operating requirements.
Through our advanced Customer Care Centers, your business can access a full range of solutions, including electronic access control, video surveillance, fire and life safety, intrusion detection, critical conditions (flood, temperature) and security management (guard tours, remote video management, video/alarm verification) -- providing innovative ways to help you better manage and optimize your operations.
Special Operations: Providing unique services for unique needs
Our Special Operations Center supports innovative monitoring services that go beyond traditional monitoring. The team members in this area go through extensive training and have an average of 10-plus years of experience in the security industry. So they understand the evolving issues you are facing and know how to make our technology work in the most powerful ways for you. Services offered by our Special Operations Team include:
Alarm Verification is performed by our specialists using the customer’s own video cameras and analyzes the alarm event before alerting law enforcement or customer security personnel.
Video Guard Tours
Video Guard Tours are performed according to your exacting schedule and criteria. Our specialists review your on-premise video cameras for specific conditions and alert security personnel if warranted.
Video Escort services provide live, video/audio escorts of employees in and out of your facilities.
Video Assist allows live operator response to a call or alarm, with video/audio link and voice down capability for immediate assistance in a potentially dangerous situation
Unattended Delivery provides monitored deliveries by Tyco Integrated Security operators.
Managed Access Control frees you from the administrative burden and overhead of maintaining and hosting your access control system, with full system management provided by the trained professionals at our Customer Care Centers.
Hosted Access Control enables you to manage your system through a convenient Web portal -- without having to maintain servers or perform software updates.
Critical Condition Monitoring
Around-the-clock customer service and support
When you choose Tyco Integrated Security for your monitoring needs, you gain access to the most advanced monitoring technology and systems available. You also gain access to our highly trained and skilled professionals, who can help tailor a variety of monitoring services to add value to your business.
Our highly skilled Technical Assistance Specialists are trained on all aspects of Tyco Integrated Security alarm systems, including design, installation and operation, and they are available 24/7/365 to talk customers through any questions or concerns, as well as troubleshoot any problems that arise.
Unmatched reliability and service
Tyco Integrated Security Customer Care Centers meet or exceed industry requirements Underwriters Laboratories (UL) specifications. They offer fully redundant data and power systems and networks to ensure reliable performance to support your operations.
Always here to support your evolving business needs
Tyco Integrated Security has been developing security advancements for more than 130 years. This long history gives Tyco Integrated Security the experience and insight to continually create solutions that can meet your evolving security needs, and help address your challenging business needs as well. That means we’ll always be there for your business with innovative technology, experienced professionals and new solutions that help you make your business operations smarter. For a more in-depth view of the security solutions offered by Tyco Integrated Security, contact a Tyco Integrated Security specialist.