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Tyco Integrated Security Welcomes Innovative Systems


Welcome to Tyco Integrated Security!

As you may be aware, as of March 18, 2015, Tyco Integrated Security acquired certain assets of Innovative Systems. As a result of the acquisition, Tyco Integrated Security is your new security provider.

We are delighted to have you as a customer. The information below will help answer some of the questions you may have about Tyco Integrated Security.

// A Message from Innovative Systems

For our customers, I want to let you know that it has been our privilege to serve you. Thank you for your support and in helping us to grow. As we turn our business over to Tyco Integrated Security, I know you are in good hands. Tyco Integrated Security has a wealth of innovative security solutions and has one of the most knowledgeable teams in the industry. I have the utmost confidence that they will be able to meet and, more likely, exceed your security needs and expectations in the near term as well as into the future. - Jeff Steier, President, Innovative Systems

// A Message from Tyco Integrated Security

I would like to extend our warmest welcome. All of our team members are excited about serving you and helping to protect what matters most to you and your business. Our goal is to make your transition to Tyco Integrated Security as seamless as possible and to provide you with a great experience throughout your relationship with our company. Thank you for your business. - Mark VanDover, President, Tyco Integrated Security

// About Tyco Integrated Security

Tyco Integrated Security, a business unit of Tyco International, is North America’s leading commercial security systems integrator, providing security and business optimization services to more than 500,000 customers. Our wide range of solutions includes video surveillance, electronic access control, intrusion detection, and electronic article surveillance. Tyco Integrated Security has more than 7,000 employees throughout North America to help serve you locally. For more information, visit www.tycois.com.

// FAQs About the Acquisition

What does the recent acquisition mean for me and my business?

It means you are now a customer of Tyco Integrated Security. Tyco Integrated Security is now your security services provider.

Why did Tyco Integrated Security make this acquisition?

Tyco Integrated Security is a growing company and strives to enhance its service offerings and provide exceptional service to its customers. Since Innovative Systems’s business approach and philosophy was similar to Tyco Integrated Security’s, it made a good match.

How long will it take for Tyco Integrated Security to transition my account?

It will take approximately 60-90 days to fully transition your account to Tyco Integrated Security. In the meantime you can continue to call your existing account service team or TycoIS at 800-2-TYCOIS (800-289-2647) for any immediate needs or concerns.

How will I know my account has been transitioned to Tyco Integrated Security?

The transition of your account to Tyco Integrated Security will occur in phases which should be seamless to you. However, we will keep you informed throughout the process. Please watch your mail for communications about the transition.

What do I need to do for my account to be part of Tyco Integrated Security?

That’s the best part - there is nothing for you to do! The transition to Tyco Integrated Security will occur automatically and be handled by Tyco Integrated Security. The transition will occur behind the scenes and your premises will be protected throughout the process.

What if I want to stay with my same company and not transition to Tyco Integrated Security?

As part of the acquisition agreement, all customer accounts will be transitioned to Tyco Integrated Security. We are pleased to have you as a new customer and believe you will be satisfied with our extensive line of security solutions, services and knowledgeable team. In the meantime, you can continue to call your existing account service team or Tyco at 800-2-TYCOIS (800-289-2647) for any immediate needs or concerns.

Who is Tyco Integrated Security?

Tyco Integrated Security is North America’s leading commercial security systems integrator, providing security, integration and business optimization services to more than 500,000 customers. Tyco Integrated Security has more than 7,000 employees and nearly 200 offices that help us offer local service and be a part of each community we serve.

What changes can I expect due to the acquisition?

Overall, there will be very few changes and most, if not all, of your account transition will occur seamlessly. In the meantime, you can continue to call your existing account service team or Tyco at 800-2-TYCOIS (800-289-2647) for any immediate needs or concerns. As we transition your account to Tyco Integrated Security over the next 60-90 days, you will receive communications regarding status and if you need to take any action. An exciting part of the changes you will see will be in the expanded security capabilities and offerings that you can leverage as a customer of Tyco Integrated Security.

What unique capabilities does Tyco Integrated Security offer?

Tyco Integrated Security is a full-service, commercial security systems integrator. Therefore, we have one of the largest selections of security systems technologies and capabilities offered in the industry. One of our unique offerings, that many customers value, is DataSource, a secure, online site where you can access information about your security system and account information online 24/7. You can find out more about our capabilities by visiting www.tycois.com.

Who do I call for support?

You will continue to use the same numbers as you always used for support. Over time, the numbers for billing, monitoring and service will be gradually transitioned over to Tyco Integrated Security. We will let you know if, and when, you should be directing your calls to another number.

What about my billing and invoice?

For about the first 60-90 days after the acquisition, you will continue to receive your invoices from Innovative Systems. Once your account is fully transitioned, you will receive your first invoice from Tyco Integrated Security. The invoice will clearly indicate any changes on how to remit your payment.

Will the same people support my account?

Tyco Integrated Security is working closely with the management of Innovative Systems to ensure a seamless transition, so it is possible that many of the same people will be supporting your account.

How long will it take to fully integrate the companies?

It will take approximately 60-90 days to seamlessly transfer your account to Tyco Integrated Security. While we will work quickly to transfer customer data to our systems, it takes a little time. During this time, you will continue to receive invoices from Innovative Systems. Sometime between 60-90 days after the acquisition, you will receive your first Tyco Integrated Security invoice.

Where can I find more information on Tyco Integrated Security?

For more information on Tyco Integrated Security, please visit www.tycois.com.

Will my rates change?

We have no immediate plans to change your current pricing. We will evaluate your service contract as it comes up for renewal just was we do with all of our customers.

I am a residential customer, how will I be affected by the acquisition?

While Tyco Integrated Security’s primary focus is commercial security, we have the means to support your residential security needs. We will keep you informed of any changes, and your residence will be protected throughout the transition.

I require a UL system or a government regulated system. Does Tyco Integrated Security have that capability?

All Tyco Integrated Security Customer Monitoring Centers ("CMCs") are engineered, built and operated in full compliance with the strict requirements of Underwriters Laboratory ("UL"), Standards UL827 and UL2050 and Underwriters Laboratory Canada ("ULC"). These standards mandate design criteria regarding a monitoring facility’s construction, telecommunication capabilities and back-up electrical power capabilities. The standards further mandate requirements for alarm handling procedures and redundancy capabilities for operating computers and receiving equipment. Tyco Integrated Security’s monitoring facilities undergo rigorous annual inspections by UL and ULC to ensure compliance with all specifications. In addition, because Tyco Integrated Security US is a Department of Defense ("DOD") contractor, selected US monitoring facilities are further required to pass annual DOD inspections in order to maintain DOD certification.

My municipality requires an alarm permit. Will I have to get another permit due to this acquisition?

We will work with your municipality to ensure alarm permits are transferred. We will let you know if you need to take any action.

Do I need to issue a new W-9 or get a copy? What do I do about the tax number?

You may download our W-9 from https://www.tycois.com/about-us/support.

How do I get an insurance certificate from Tyco Integrated Security?

You may download a certificate of insurance evidencing Tyco Integrated Security insurance coverage from www.tycois.com/about-us/support. Once your account is fully transitioned into our system (that process takes up to 90 days), you can request a certificate of insurance naming you as a certificate holder. You will need to call 800-2-TYCOIS and make the request.

Will my customer number change?

Yes, your customer number will change. You will see your new number on the first invoice you receive from Tyco Integrated Security.

I have ACH or autopay set up. Will I have to do anything to ensure my payments go to the right place?

Yes, in most cases you will need to re-enroll in automatic payments so that Tyco Integrated Security is authorized to charge your account. Importantly, your first invoice from Tyco Integrated Security will not be automatically charged to your account. Instructions and a new enrollment form will be provided on your first invoice from Tyco Integrated Security, which you can expect to see within 60 to 90 days.

Where do I remit my payments now that my account will be moving to Tyco Integrated Security?

Please continue to pay your invoices as you have in the past. Sometime between 60-90 days after the acquisition, you will receive your first Tyco Integrated Security invoice. Remittance instructions will be included on your first Tyco Integrated Security invoice.

I would like to have new signage/stickers that reflect Tyco Integrated Security. How do I get these?

Please call 800-2-TYCOIS (800-289-2647) to request new signage and stickers. Additionally, upon the first visit to your premise by a Tyco Integrated Security service technician, you will receive new stickers and signage.

// Links & Resources