OpenTextTM, the leader in Enterprise Information Management (EIM), wanted to update electronic security measures at its corporate headquarters in Waterloo, Ontario. The company sought to complete the upgrade and follow up with a new Security Operations Centre, as well as the first stage of deployment of a new standardized IP-based solution in more than 60 locations globally.

OpenText required an integrator with a global footprint to meet the needs of its growing portfolio. It was important that the integrator have experience with installing globally-based systems to ensure successful, efficient deployment through to completion. After thoroughly researching a number of security integrators, OpenText decided to work with Tyco Integrated Security.

TycoIS and OpenText worked together closely to configure/customize a system that could be centrally managed through the Security Operations Centre in Waterloo. This means that in the event someone tried entering one of the U.S. sites after hours, an alert could be sent to the Waterloo location, where employees would be available around the clock to access video information in order to effectively notify the appropriate local stakeholders.

TycoIS worked with several vendors and supplier partners to ensure a smooth global deployment, including Axis, Arecont, ONSSI, Software house, BCD Video (HP) and Anixter. Each party was expected to provide seamless transactions regardless of physical location.

The implementation included the following suite of new technologies, to be connected to and monitored by the corporate headquarters in Waterloo:

Access Control Solutions: With more than 120 access control card readers installed, OpenText can monitor the occupants of its facilities at all times. This helps prevent access by unauthorized visitors and restricts access to sensitive areas within the organization.

  • IP-based Video Surveillance: TycoIS installed more than 120 cameras in OpenText facilities across North America. These cameras were installed both indoors and outdoors to provide the corporate headquarters with a clear view of activity across all company locations.
  • Intrusion Solutions: Alarms, panic devices and intercom systems were also installed to help ensure safety in the facilities and help protect against theft and business disruption.  

TycoIS is laser-focused on helping to protect what matters most to its customers. With this integration, TycoIS provided a security solution that helped produce a range of benefits to OpenText, including improved productivity, cost savings and enhanced control from the point of integration and installation, to ongoing management and services.

By working closely with TycoIS, OpenText not only cut costs but also increased efficiency across the organization. For example, TycoIS was able to utilize OpenText’s existing hardware infrastructure for the closed-circuit television (CCTV) system, rather than deploying a costly secondary network. In addition, TycoIS implemented a monitoring platform through OpenText's Security Operations Centre, which provides security guards with visibility into activities in Waterloo, as well as in other facilities across North America. The strong reporting capabilities provide the OpenText executive team with information on utilization of facilities and help the team to make sound business decisions for expanding or reducing operations. The CCTV system also enables the OpenText IT team to assist authorized personnel with health and safety investigations, in the event of lost or stolen items.

The global element of this project made this integration extremely unique. TycoIS handled the complexity of the solution, the scope, volume and logistical issues of the project in a way that not only met, but exceeded the customer’s expectations – so much so that OpenText considers TycoIS an extension of their security team. Together, both parties now work seamlessly toward the highest standards of security in a timely and efficient manner.

About OpenText
OpenText provides Enterprise Information Management software that helps companies of all sizes and industries to manage, secure and leverage their unstructured business information, either in their data center or in the cloud. Over 50,000 companies already use OpenText solutions to unleash the power of their information. To learn more about OpenText (NASDAQ: OTEX; TSX: OTC), please visit:

Certain statements in this Customer Case Study may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit:

Information in this article is current as of October 18, 2013, the publication date. No part of this document may be reproduced in whole or in part without the prior written permission of Tyco Integrated Security.

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