The Bank (as it is referred to throughout this case study) was interested in upgrading its growing network of branch facilities with an advanced network alarm platform. Achieving more effective security conditions and long- term security benefits was a priority for the Bank who selected Tyco Integrated Security to help implement this important initiative.
As a top U.S. bank, this institution has assets of over $1.6 trillion and serves millions of customers. The Bank operates in more than 60 countries, has over 180,000 employees at more than 3,000 locations and manages 8,500 ATMs. Serving many of the World's most prominent corporate, institutional and government clients, the Bank's services include investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity.
Shortly after several major mergers the Bank’s Global Security and Loss Prevention organization determined that new technology standards could help improve security conditions and support cost reduction measures. The Bank’s mixed facility alarm systems featured outdated technologies along with costly communication protocols. Still, other branches relied on serial routers communicating alarm signals to the Bank’s corporate security operations center via dedicated telephone lines.
Bank officials also recognized that major efficiencies could take place if the alarm systems were capable of communicating with the company’s IT network.
“By putting into place a common platform for alarm reporting throughout our offices, the global security teams sought new security technology standards that could also ensure cost reductions,” said the Vice President of Global Corporate Security & Loss Prevention for the Bank. “We looked for a provider with a footprint as broad as ours. After a competitive process we selected Tyco Integrated Security.”
The Bank’s typical branch secures multiple alarm points– entrances and vestibules, teller lines, wireless holdup buttons, ATMs, the vault, and branch video surveillance systems. John McKenna, Tyco Integrated Security national account manager, explained that the vital first step was determining alarm technologies that could communicate with the Bank’s network and provide a standard for future upgrades and expansions. “Alarm panels are the control centers of security at every branch. In this case, our product specifications called for open architecture scalability, IP compatibility and 80 hours of battery backup,” McKenna added. “Our research and testing led to a standard based on two alarm technologies that met the Bank’s criteria.”
Phase I upgrades for 1,500+ Bank sites completed on an accelerated timeline
Tyco Integrated Security’s dedicated project teams worked with field installation teams to coordinate the intensive job of upgrading, programming/testing and bringing online a new alarm standard. The original timeframe was set for completion over an 18-month period, but the Bank accelerated its plans to update routers and the project was compressed to just 12 months. “By completing the alarm system upgrades in six fewer months, Tyco Integrated Security helped the Bank save hundreds of thousands of dollars by replacing inefficient older routers,” said Brian Ernest, Tyco Integrated Security senior applications manager.
Tyco Integrated Security’s project management team also helped the Bank realize other cost savings throughout the alarm upgrade process. For example, the new alarm platform eliminated the need for dedicated branch phone lines for security transactions, thereby helping to reduce the Bank’s telecommunication expenses by more than $1 million. In addition, the new alarm system is equipped with 80 hours of battery backup that will power not only the panel, but also all alarm devices in case of power failure or brownout.
Also, the Bank requires thousands of alarm system passcode changes. This process previously took a minimum of five minutes per transaction via phone lines. With the new alarm platform operating on the Bank’s IT network, passcode changes are now accomplished in just 30 seconds– resulting in a significant savings in time and labor costs.
As a part of its master service agreement with the Bank, Tyco Integrated Security provides a dedicated project manager, a national account and three field project managers, and national account support team members to work with the Bank’s security and IT personnel at the Bank’s central station.
“We work hard to make sure that the Bank has alarm security standards in place wherever and whenever new branches demand them,” said McKenna. “The 90-95% customer satisfaction ratings we strive to earn from the Bank speaks to our team’s commitment to supporting our customer’s national needs.”
About Tyco Integrated Security
Tyco Integrated Security is focused on commercial security. Tyco Integrated Security's total security solutions include intrusion, fire protection, video surveillance, access control, critical condition monitoring, wireless networking, mobile video applications, radio frequency identification (RFID) and integrated systems.
Tyco Integrated Security helps protect financial institutions of all sizes, including over 45 of the nation’s top 70 institutions and tens of thousands of financial facilities. To learn more, call 1-800-289-2647 or visit us at www.tycois.com.